WARRANTY & RETURNS POLICY

 

Parterra Warranty Policy

At Parterra, we are committed to excellence in craftsmanship, performance, and durability. Every Parterra timepiece is built with Swiss precision and tested for uncompromising quality.

To stand behind this promise, we offer a 24-month international warranty, effective from the date you physically receive your watch (not the order date).

1. Duration of Coverage

Your warranty is valid for 24 months from the delivery date of your watch, as confirmed by the tracking receipt or delivery confirmation. This warranty is global and applies regardless of the country of purchase or delivery.

Certainly, Nickolas. Here's a long and comprehensive Warranty Policy tailored for Parterra, reflecting both your brand’s premium positioning and EU/international consumer rights expectations. It's written in a clear, professional, and trustworthy tone, suitable for inclusion on your website under a “Warranty Information” page.

Parterra Warranty Policy

At Parterra, we take great pride in the craftsmanship, durability, and precision of every timepiece we create. Each Parterra watch is meticulously engineered and assembled using premium materials and Swiss-made components to deliver uncompromising performance.

To honor our commitment to quality, Parterra offers a 24-month international warranty, effective from the date of original purchase. This warranty provides assurance that your watch is free from manufacturing defects in materials and workmanship under normal conditions of use.

1. Duration of Coverage

This warranty is valid for a period of 24 months (2 years) from the original purchase date, as indicated on your proof of purchase (receipt, order confirmation, or invoice). The warranty is applicable worldwide and follows the customer, not just the original point of sale.

2. Scope of Warranty

The Parterra warranty covers manufacturing defects and faults in materials or craftsmanship, under normal and intended conditions of use. Specifically, this includes:

  • Movement and internal mechanical components: including malfunctions of the Swiss-made automatic or manual movement, provided they result from production faults and not improper handling.

  • Hands, dial, and markers: any detachment or misalignment due to manufacturing error.

  • Watch case: including the titanium case body and its finishing, provided there is no evidence of external impact or misuse.

If a defect covered by the warranty is found, Parterra will, at its discretion:

  • Repair the product at no charge,

  • Replace it with an identical or equivalent model,

  • Or offer a full or partial refund if repair or replacement is not possible.

3. What Is Not Covered

The warranty does not cover the following:

  • Normal wear and tear:
    Including scratches, dents, or fading that naturally occurs from regular use. This applies to:

    • Titanium case surface scratches

    • Sapphire crystal wear

    • Strap (rubber, leather, or fabric) aging or damage

  • Damage resulting from misuse, neglect, or improper handling, such as:

    • Dropping the watch or subjecting it to strong impacts

    • Exposing the watch to environments or conditions beyond its designed specifications (extreme heat, strong magnetic fields, etc.)

    • Operating the crown or pushers while submerged in water

  • Water damage:
    If the watch is exposed to water and the crown was not properly secured or if it was submerged beyond its rated water resistance. Always follow the official Parterra Water Resistance Guidelines.

  • Battery or power reserve depletion (for automatic models, this is natural and not covered unless due to a defect).

  • Unauthorized modifications or repairs:
    Any repair, servicing, or modification done by a non-authorized party voids the warranty.

  • Loss or theft:
    This warranty does not act as insurance against the loss or theft of your watch.

4. Warranty Claim Procedure

To initiate a warranty claim, please follow these steps:

  1. Proof of Purchase
    Provide a valid proof of purchase showing the date and place of purchase.

  2. Visual Documentation (optional but recommended)
    Submit clear photos or videos of the defect, if possible, to speed up diagnosis.

  3. Contact Our Support Team
    Email: info@parterra.watch or use our contact form at www.parterra.watch/support
    Our team will respond within 2 business days with next steps.

  4. Shipping Your Watch
    If instructed, ship your watch to our official service center or a Parterra-authorized repair facility.

    • We may provide a return label.

    • The watch must be securely packaged.

    • Shipping costs may be covered depending on location and claim status.

5. Authorized Service Only

Repairs or servicing carried out by non-authorized third parties will void your warranty. We strongly recommend contacting Parterra first for any issue or service request to ensure your warranty remains intact.

6. Warranty Transferability

This warranty is tied to the original watch and is transferable, provided the new owner presents the original proof of purchase. It is not tied to the original purchaser.

7. Questions or Concerns

We’re here to support you. If you have any questions about this warranty or how to care for your Parterra watch, contact us directly via:

Thank you for choosing Parterra.
Your watch is a symbol of timeless engineering and personal story. We’re proud to stand behind it.